General terms

  1. General Provisions

1.1. These rules of sale and purchase (hereinafter referred to as the Rules) of the buyer and "Multiweb OÜ" (hereinafter referred to as the Seller) are a binding legal document that sets out the rights and obligations of the parties, ordering goods and paying for them, delivery procedure and return conditions, as well as other provisions buying and selling goods in the online store

1.2. The Buyer agrees with these Rules when registering on the website of the online store

1.3. The Seller reserves the right to change, supplement and amend the Rules at any time. Buyers will be notified of the change in the Rules by email.

1.4. Registration and purchases in the online store are exclusively entitled to:

1.4.1. capable individuals, i.e. persons who have reached the age of majority, whose legal capacity is not limited by judicial procedure;

1.4.2. minors from fourteen to eighteen years old who have received the consent of their parents or guardians, except for cases when minors independently manage their income;

1.4.3. legal entities;

1.4.4. authorized representatives of all of the above persons.

1.5. The Buyer, confirming his agreement with the Rules, confirms that, in accordance with clause 1.4, he has the right to register and purchase goods in the online store.

  1. Conclusion of a sales contract

2.1. The agreement between the Buyer and the Seller comes into force from the moment when the Buyer, having selected the purchased item (s) and forming a basket of orders, clicks on the "CONFIRM" link

2.2. After the conclusion of the contract of sale, the assortment of goods, quantity, as well as the delivery time and other conditions specified by the Buyer during the execution of the order, are a mandatory and integral part of the contract.

2.3. Sales contracts are registered and stored in the database.

  1. Buyer's rights

3.1. The buyer has the right to buy goods from the online store in accordance with these Rules.

3.2. The buyer has the right to terminate the sales contract concluded with the online store by completing the electronic return form no later than 2 days after the delivery of the goods. The return of goods is carried out within 14 days from the date of delivery.

3.3. The buyer cannot exercise the right to terminate the contract in connection with the following contracts:

3.3.1. delivery contracts, with the consent of the Buyer, executed before the end of the 14-day period;

3.3.2. contracts for the supply of goods or services, the cost of which depends on financial market fluctuations beyond the control of the supplier;

3.3.3. contracts for the supply of goods that were manufactured in accordance with special instructions of the Buyer, or goods clearly intended for a specific Buyer, or goods that cannot be returned due to their origin, short or expiring shelf life;

3.3.4. in other cases when the sales contract is not subject to termination in accordance with the legal acts of the Republic of Estonia.

3.4. The buyer can use the right to return the goods only if the goods are not damaged or their appearance has not undergone significant changes, as well as if the goods have not been used.

3.5. The Buyer has other rights provided for by these Rules and the legal acts of the Republic of Estonia.

  1. Rights of the Seller

4.1. If the Buyer in any way tries to harm the operation of the online store and the security of its database, or violates other obligations referred to in clause 6, the Seller has the right to cancel the Buyer's registration or otherwise restrict his ability to use the online store.

  1. Obligations of the Buyer

5.1. The buyer is obliged to pay for the purchased goods and accept them in the manner prescribed by these Rules.

5.2. If the Buyer refuses to accept the goods during delivery without providing an important reason, the Buyer is obliged to cover the costs of delivery of the goods.

5.3. The Buyer undertakes to store and not transfer his data to third parties, which are necessary for connecting to the website of the online store In case of loss of data for connecting to the site, the Buyer is obliged to inform without delay. is not responsible for the actions of third parties who have used the connection data before the message and the opportunity to change the Buyer's data by the administrator. In the aforementioned circumstances, has the right to assume that the actions performed in the online store were carried out by the buyer.

5.4. Buyers of the online store are obliged to comply with these Terms and Conditions and other conditions clearly indicated on the website of the online store and not violate the laws of the Republic of Estonia.

  1. Obligations of the Seller

6.1. The seller undertakes to provide the opportunity to use the services of the online store, the conditions for the provision of which are established by these Rules, as well as other rules provided by the store.

6.2. The Seller undertakes to deliver the goods purchased by the Buyer to the address indicated by him in accordance with the conditions established by these Rules.

6.3. The Seller undertakes to respect the Buyer's right to privacy of his personal information.

6.4. In the event that, due to unforeseen circumstances, the Seller is unable to deliver the goods purchased from the online store, the Seller undertakes to offer the Buyer similar goods. If the Buyer refuses the offer, the Seller undertakes to return the money paid by the Buyer within 5 (five) business days.

  1. Cost of goods

7.1. The cost of goods in the online store is indicated in euros. The seller is a taxpayer. VAT is included in the price.

7.2. The sale shows the retail prices of items (crossed out) as provided by suppliers or authorized distributors. The crossed out product prices are the manufacturer's suggested retail sales prices.

  1. Quality assurance of goods, return and exchange

8.1. The consumer properties of all goods sold are indicated in the description provided with each product. The Seller is not responsible for the fact that the color, shape or other parameters of the goods available in the online store may not correspond to the actual size, shape and color of the goods due to the peculiarities of the monitor used by the Buyer.

8.2. The Seller is liable to the Buyer for goods with defects present during the transfer of the goods. The warranty periods provided by the laws of the Republic of Estonia are applied to the goods.

8.3. Wanting to return the product (s) on the basis of these Rules, the Buyer must fill out a document on the return of goods, provide it with the returned product.

8.4. When returning goods, the following conditions must be observed:

8.4.1. the product must be returned in the same packaging in which it was delivered. The packaging must be intact, clean, properly prepared and packed;

8.4.2. the goods must not be damaged by the Buyer, i.e. must not contain mechanical or other damage;

8.4.3. the goods should not have been in use and have not lost their presentation (labels are not damaged, protective films are not torn off, etc.) (this paragraph does not apply if the goods are returned of inadequate quality);

8.4.4. the completeness of the returned goods must be the same as when the Buyer received it;

8.4.5. when returning a product, you must present a document on its purchase, a warranty card (if any) and a completed document on the return of goods;

8.4.6. The Seller has the right to refuse to accept the returned goods from the Buyer if the conditions for the return of goods have not been met;

8.4.7. The Buyer has no right to terminate the sales contract and return the goods if the Buyer has damaged the goods or significantly changed the appearance of the goods;

8.4.8. The cost of the return service is equal to the cost of sending the parcel through the postal machine The buyer arranges the return of the goods on his own according to the instructions of the seller.

8.4.9. the return of the goods is carried out in the manner established by the Seller;

8.4.10. The money for the returned item can be returned by bank transfer to the payer's bank account. The Seller does not bear any responsibility for the delay in the transfer of money for the returned goods if the Buyer incorrectly provided or did not provide the data necessary for the return.

8.5. Cosmetic and perfumery goods may not be eligible for return if the Buyer has unpacked the goods or damaged the packaging.

8.6. Underwear, underwear, corsets, swimwear, hair accessories may not be returned.

8.7. The buyer cannot return the goods, the return conditions of which are not provided for by the legislation of the Republic of Estonia.

  1. Exchange of information


9.1. The Seller communicates with the Buyer using the e-mail address specified in his registration form, and the Buyer can use all communication channels specified in the CONTACTS section of the online store website.



  1. Responsibility

10.1. The buyer is fully responsible for the correctness of the data provided by him in the registration form. If the Buyer has provided inaccurate data in the registration form, the Seller is not responsible for the consequences and acquires the right to demand compensation from the Buyer for direct losses incurred.

10.2. The buyer is fully responsible for the actions that he takes by registering in the e-store

10.3. The buyer is responsible for the security of his registration data. If the registration data is used by a third party, then it will be considered the Buyer.

10.4. The Seller is released from any liability in all cases when losses arise as a result of the fact that the Buyer, despite the Seller's recommendations and his own obligations, did not familiarize himself with these Rules, although such an opportunity was provided to him.

10.5. In the event of damage, the guilty Party shall compensate the direct losses to the other Party.

  1. Marketing tools used by the Seller

11.1. The seller can carry out various promotions, change their terms and conditions at any time and terminate them.

11.2. The Seller can provide the Buyers with virtual monetary units that can be used to pay for the purchased goods only in the e-store

11.3. If the Buyer purchases a product that uses virtual currencies when purchasing, then the amount of virtual currency used is deducted from the value of the returned product returned to the Buyer.

11.4. Virtual currencies cannot be exchanged for euros.

11.5. If the amount of the ordered product is lower than the coupon value, the difference will not be paid.


  1. Final provisions

12.1. reserves the right to stop the action, supplement at its own discretion, as well as change these Rules and other documents related to the Rules, informing the Buyer about this on the website of the online store. Additions and changes to the Rules come into force from the date of publication, i.e. from the date of placement in the online store system.

12.2. If the Buyer does not agree with the new version of the Rules, partial additions and changes, the Buyer has the right to refuse to fulfill them, provided that the Buyer loses the right to use the services of the online store.

12.3. If, after changing the Rules, the Buyer continues to use the services provided by the online store, it is considered that the Buyer agrees with the new edition of the Rules, partial additions and changes.

12.4. These Regulations have been drawn up on the basis of the legislation of the Republic of Estonia.

12.5. The relations arising on the basis of these Rules are governed by the law of the Republic of Estonia.

12.6. All disagreements arising from the implementation of these Rules are resolved through negotiations. If the disagreements cannot be resolved through negotiations, the disputes are resolved in accordance with the procedure established by the legislation of the Republic of Estonia.

12.7. The Parties are released from obligations to comply with these Rules if their implementation is impossible due to a collision with force majeure.

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